WEBSITE SUPPORT

Please contact us for further assistance.

You can change or update any address online by logging into your account online.

After logging in, click “My Account” and select “Addresses” from the drop-down menu. You can set other saved addresses as the default delivery address or default billing address by selecting this option below the specific address or clicking “Add an address.” You can also add a new address at checkout.

You can change or update any address online by logging into your account online. After logging in, click “My Account” and select “Addresses” from the drop-down menu.

You can set other saved addresses as the default delivery address or default billing address by selecting this option below the specific address or clicking “Add an address.” You can also add a new address at checkout.

Your password can be reset by following this link.  
After you finish placing an order online, you will receive an order confirmation via email.
Our goal is to ship orders on the day that they are placed. However, order shipment may sometimes take place up to two (2) business days after the order is placed. Orders that are received late in the day, over the weekend, or that include specialty roasts and/or grinds are the most likely to ship after the order placement date. Holidays may cause an additional one (1) to two (2) business day delay in shipping.
Looking to get in touch with our team? Please fill out our Contact Form and our team will get back to you as soon as we can. Note that inquiries are answered in the order they are received. Our business hours are Monday through Friday, 6am through 9pm EST.

To ensure your complete satisfaction, you may return any order within 30 days for a full refund (minus shipping and handling). If you wish to do so or have any questions, please contact us through email at contact@riocafes.com.

Some orders require that we receive the product before issuing a refund. In this case, we will send you an UPS electronic label to your email. Depending on the nature of the return, or if you return an item without contacting Customer Service, you may be subject to paying the return shipping costs.

We offer a number of different affordable shipping options:
  • Free domestic ground shipping on Rio’s subscription orders, no minimum threshold.
  • Flat rate domestic ground shipping on standard, one-time orders of $48.99 or below.
  • Free domestic ground shipping on standard, one-time orders over $49.00.
  • $5 discount on expedited and international shipping for Rio’s subscription orders.